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Terms & conditions

Here's everything you need to know about using this site and placing an order with Siren Prints.

 

Still have questions? Email sirenprints@gmail.com and we'll get back to you as soon as we can.

These terms and conditions govern the use of sirenprints.com. This site is an e-commerce website and is owned and operated by Siren Prints. By using this site, you indicate that you have read and understand these terms and conditions and agree to abide by them.

Effective date: 01/08/2023

Intellectual property

All content published and made available on this site is the property of Siren Prints. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of the site.

Age restrictions

The minimum age to use this site is 16 years old. By using this site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age.

Sale of goods

We are under a legal duty to supply goods that match the description of the good(s) you order on this site.


These terms and conditions apply to all the goods that are displayed on this site at the time you access it. This includes all products listed as being out of stock.

 

All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from this site at your own risk.
 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on this site: credit/debit cards, Apple Pay and PayPal.
 

When you provide us with your payment information, you authorise our use of and access to the payment method you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment method. If we believe your payment has violated any law or these terms and donditions, we reserve the
right to cancel or reverse your transaction

Delivery & processing

The following delivery options are available for UK orders:

Economy - Royal Mail Second Class

Please allow 4-5 working days for processing & delivery. This option is untracked, so delivery information will not be available.

Standard - Royal Mail Tracked 48

Please allow 3-4 working days for processing & delivery.

Express - Royal Mail Tracked 24

Please allow 2-3 working days for processing & delivery.

The following delivery options are available for International orders:

Standard - Royal Mail International Standard

Please allow 7-10 working days for processing & delivery. This option is untracked, so delivery information will not be available.

Tracked - Royal Mail International Tracked

Please allow 7-10 working days for processing & delivery.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them

Cancellations & reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium;

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together; or

  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately.

To exercise your right you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sirenprints@gmail.com.

The right to cancel does not apply to custom or personalised goods.

If you cancel your contract with us and goods have already been sent to you, you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will provide the reimbursement without undue delay and no later than 14 days after we receive back from you any goods supplied. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. 

Returns & refunds

Refund requests must be made within 14 days after receipt of your goods.
 

We accept refund requests for goods sold on this site where the good is broken or damaged, or where the good does not meet the purchaser's expectations.
 

Refunds do not apply to custom or personalised orders.

Returns can be made by mail. Items must be returned in original condition, and buyers are responsible for return postage costs. We advise buyers to use tracked postage for their return.

In the event that a returned good is lost or delayed in the post, proof of postage will be required to authorise a refund.

Legal stuff

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these terms and conditions will not limit your legal rights and remedies under that legislation.

 

These terms and conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these terms and conditions and that legislation, the mandatory provisions of the
legislation will apply.

Siren Prints and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of this site.

Except where prohibited by law, by using this site you indemnify and hold harmless Siren Prints and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of this site or your violation of these terms and conditions

These terms and conditions are governed by the laws of the Country of England.

If at any time any of the provisions set forth in these terms and conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions. All other provisions will not be affected by the removal
and the rest of these terms and conditions will still be considered valid.

These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate this site and the way we expect users to behave on this site.

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